Travel without worries: insurance included

• Non-Refundable / Semi-Flexible bookings: You will receive an email with your cancellation policy within minutes of booking, and on your arrival day you will receive another email with your travel assistance policy.

• Flexible bookings: You will receive the travel assistance policy by email on your arrival day.

The person who makes the booking and the travel companions listed in the reservation.
⚠️ Important: To ensure your companions are fully covered, you must add them to your booking on app.flexmyroom.com. If you are booking on behalf of someone else, you must also enter their details there.

You must inform the insurance company immediately after any incident. After that, you have up to 2 years to submit the supporting documents.

There are 26 covered causes detailed in the general policy conditions. These include:

• Serious illness, accident or hospitalization of the insured or close family member.

• Court or jury duty summons.

• Election board duty.

• Job dismissal or starting a new job.

• Serious damage to your home or business premises.

• Official exams or urgent medical appointments.

• Complications of pregnancy, premature birth.

• Police detention, divorce proceedings, military/police/firefighter call-up.

• Quarantine due to an accident.

• Organ transplant.

• Declaration of a natural disaster zone.

• Theft of documents or luggage preventing travel.

• Cancellation of a travel companion due to covered reasons.

• Flight delay over 24 hours preventing the trip or shortening it by more than half.
  COVID-19 is considered a covered illness.

• If the delay is over 24 hours and prevents you from traveling, or if more than half of your trip has already passed, you can cancel and request a refund of hotel cancellation costs (unless already covered by the airline).

• If you still travel and arrive later, you can claim a refund for the first night if the delay was due to force majeure (technical failure, weather, natural disaster, authorities).

1. Cancel your booking with the hotel and request an invoice for the prepaid amount.

2. Contact the insurer at [email protected], attaching the hotel invoice, proof of the cancellation reason, your policy number, and personal details.

3. The insurer will review your documentation and contact you.

📞 Assistance / Claims Phone: +34 915 661 588

In the general cancellation conditions, available in your booking confirmation or upon request.

• Request an invoice from the hotel for unused nights.

• Contact [email protected], attaching the invoice and proof of the reason, with your policy number and details.

• The insurer will review the documents and reimburse you if covered.

Up to €30,000 for necessary treatment by doctors and hospitals, as determined by the insurer’s medical team.

1. Cancel your booking with the hotel and request an invoice for the prepaid amount.

2. Contact the insurer at [email protected], attaching the hotel invoice, proof of the cancellation reason, your policy number, and personal details.

3. The insurer will review your documentation and contact you.

📞 Assistance / Claims Phone: +34 915 661 588

• Call the assistance line +34 915 661 588.

• At partner hospitals/clinics: the insurer pays directly.

• At non-partner centers: you pay upfront and get reimbursed later.

In the general assistance conditions, available in your booking confirmation or upon request.